Refund and Returns Policy – Maison 52 Vêtements

Last Updated: September 11, 2026

At Maison 52 Vêtements, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return if your order meets the following conditions:

  • The item is unused and unworn.
  • The item is in its original condition.
  • All original tags and packaging are included.
  • The item is not damaged, washed, or altered.
  • Proof of purchase is available.

Items that do not meet these conditions may not be eligible for return, subject to applicable consumer rights.

2. Return Period

Please contact us within 14 days of receiving your order if you wish to request a return.

To start a return, email us at:

info@maison52vetements.fr

Include your order number, the item you wish to return, and the reason for your request.

3. How to Request a Return

To request a return:

  1. Contact our customer support team by email.
  2. Provide your order number and details of the item.
  3. Wait for return instructions from our team.
  4. Pack the item securely in its original packaging.
  5. Send the item to the return address provided by our support team.

Please do not send items back without contacting us first.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to your original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

5. Exchanges

If you need a different size or item, please contact us at info@maison52vetements.fr.

Exchanges are subject to product availability and our return conditions.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us:

  • Your order number
  • A description of the issue
  • Clear photos of the item, if applicable

We will review the issue and work with you to find an appropriate solution.

7. Non-Returnable Items

Certain items may not be eligible for return for hygiene or other valid reasons, where permitted by applicable law.

These may include:

  • Items that have been worn or washed.
  • Personalized or custom-made products.
  • Items damaged after delivery due to misuse.
  • Other products identified as non-returnable before purchase.

This does not affect any mandatory consumer rights that apply to your order.

8. Return Shipping Costs

Return shipping costs and responsibility will depend on the reason for the return and applicable law.

If the item is faulty, damaged, or incorrectly supplied, please contact our support team before sending it back.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@maison52vetements.fr.

Cancellation requests are subject to order processing status and applicable consumer rights. Once an order has been dispatched, cancellation may no longer be possible.

10. Contact Us

For questions about refunds, returns, or exchanges, please contact:

Maison 52 Vêtements

Email: info@maison52vetements.fr

We are happy to assist you with your return or refund request.

Thank you for shopping with Maison 52 Vêtements.